hacks, tips, tricks and shenanigans for ServiceNow developers
What’s the goal here? Hiding the “All” option in a dashboard’s Interactive Filter.
Background:
In a scoped application, I have multiple dashboards that use the same interactive filter. The reports in that dashboard show values from a custom table which is updated weekly with a scheduled script execution. The day the script runs is the date added to a second custom table that contains the report run date. This is used to populate an interactive filter that is on each of these dashboards.
I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We have never synched our ServiceNow users’ statuses (active/locked out) with the associated status in active directory. This rarely came up until I was asked to create a unique notification report for HR that required the knowledge if a user was active or not. This is my saga to find a way to ensure the users’ statuses in ServiceNow matched their status in active directory.
The back story (Note this was all done in our dev environment using an update set first [just in case you imagined I was doing this the fast way – directly in production.]):
Displaying List Field Type Values in Email Scripts
When trying to display values from a List field in an email script you can’t simply display the field name from the form.
Here’s my specific work example:
I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.
This List type field references a custom table that has a single custom field called size (see Figure 1).
Continue reading “ServiceNow List Field Type: Displaying Values in Email Notifications”
Join me in my journey to create a Service Portal for the Payroll department within my company to manage requests. My goal is to chronicle this entire process so I can reference it later for future Service Portals and so you can also use it as a guide for developing your Service Portal.
With every new software application the beginning is diving directly into coding … so here we go.
Ummm, wait a minute Rick. You code first? How do you know what the heck to code?
One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to have this ability and I have resorted to using a series of checkboxes (true/false field type) as my alternative. I don’t like it, but it serves the purpose. Slushbuckets are only available for catalog items and record producers so I don’t have those available.
What’s a developer to do then?
Continue reading “Multi-Select Dropdowns in ServiceNow Don’t Exist – Here’s an Alternative”
You can’t have annotations in a Service Portal form!!
Hold on there pardner…I’ll show you a hack to allow annotation-like fields in a Service Portal form. (It’s gonna be awesome).
Goes something like this: Continue reading “Annotations in Service Portal Pages?”