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Operation: SN-101

hacks, tips, tricks and shenanigans for ServiceNow developers

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What the heck is a ServiceNow Script Include?
Business Rule DRY Method Script Include ServiceNow

What the heck is a Script Include and Why Would I Want One?

24 June 202224 June 2022 Rick

Picture this scenario: You have a ServiceNow application that has multiple database tables that support a specific business process. In 2 of those tables you

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So Many Choices
GlideChoiceListGenerator Nifty TidBits ServiceNow

So … Many … Choices!

9 May 20229 May 2022 Rick

Sometimes we need to get the choices for a particular field in ServiceNow. If you’re like me, you just write yourself a method in a

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PDI Won't Send Email
Email Notifications PDI Personal Developer Instance ServiceNow

Help … My Personal Developer Instance (PDI) Won’t Send Emails

25 April 202225 April 2022 Rick

That email sending is enabled. That email receiving is enabled. That the Server value for the ServiceNow SMTP email account is set to relay My

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Data Migration

Managing Your Data Migration Process

26 July 202127 July 2021 Rick

When your data migration process breaks, how do you fix it and restart it? DISCLAIMER: This blog article assumes you are familiar with creating a

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ServiceNow Client-Side Script Include
Client Script DRY Method Script Include UI Script

So You Want a Client-Side “Script Include?”

11 July 202111 July 2021 Rick

Script Includes help us employ the DRY method – “Don’t Repeat Yourself.” If you’re familiar with the concept of ServiceNow Script Includes you probably know

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When All is Not Wanted
Dashboards Hacks Javascript

When “All” are NOT Welcome–Getting Rid of that Pesky “All” Option on Dashboard Interactive Filters

20 August 202011 July 2021 Rick

What’s the goal here? Hiding the “All” option in a dashboard’s Interactive Filter. Background:In a scoped application, I have multiple dashboards that use the same

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Data Source LDAP Uncategorized

Synch Active Directory Users’ Status with ServiceNow Users – With Efficiency and Pizzazz

3 April 20183 April 2018 Rick

I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We

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Business Rule Self-Service Variable Mapping Variables

Mapping Self-Service Variables to Incidents

29 January 201818 February 2018 Rick

So here’s a request we had today. The service desk manager needed a new option for a self-service variable when a user was submitting a

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Email Notifications Email Scripting GlideRecord Javascript List Field Type

ServiceNow List Field Type: Displaying Values in Email Notifications

22 January 201825 March 2018 Rick

Displaying List Field Type Values in Email Scripts When trying to display values from a List field in an email script you can’t simply display

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Content Management System Multi-Select Dropdown Service Portal

Multi-Select Dropdowns in ServiceNow Don’t Exist – Here’s an Alternative

14 January 201818 February 2018 Rick

One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to

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Recent Posts

  • What the heck is a Script Include and Why Would I Want One?
  • So … Many … Choices!
  • Help … My Personal Developer Instance (PDI) Won’t Send Emails
  • Managing Your Data Migration Process
  • So You Want a Client-Side “Script Include?”

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    Categories

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    • Multi-Select Dropdown
    • Nifty TidBits
    • Notification Email Scripts
    • PDI
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    • Script Include
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