So Many Choices

Sometimes we need to get the choices for a particular field in ServiceNow. If you’re like me, you just write yourself a method in a script include that calls the sys_choice table and passes the table name (name) and field (element).

I found that ServiceNow offers a more direct way to get this using the GlideChoiceListGenerator() API. So, if I wanted to get all the subcategory choices for the incident table, here’s a script that would get them.

NOTE: The GlideChoiceListGenerator() API is only valid in the global scope. So, if you’re trying to get choices for a scoped table, you could create a global-scoped script include to call the GlideChoiceListGenerator() API then in a scoped script include you could call the global-scoped script include. Here’s a script to get those subcategory choices. Run this script in scripts – background (global scope) to see how this works.

var tableName = "incident";
var field = "subcategory";
var choices = new GlideChoiceListGenerator(tableName, field);
var choiceList = choices.get();

var choicesListSize = choiceList.getSize();

var choiceOptions = [];

for (var i=0; i < choicesListSize; i++) {
	var choiceLabel = choiceList.getChoice(i).getLabel();
	var choiceValue = choiceList.getChoice(i).getValue();
	var choiceObj = {
		'label': choiceLabel,
		'value': choiceValue

var message = "CHOICES FOR SUBCATEGORY:\n---------------------------------\n";
for (var x=0; x<choiceOptions.length; x++) {
	var choiceObj = choiceOptions[x];
	var choiceObjLabel = choiceObj['label'];
	var choiceObjValue = choiceObj['value'];
	message += "- LABEL: " + choiceObjLabel + ": " + choiceObjValue + "\n";
}"\n\n" + message);

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