So here’s a request we had today. The service desk manager needed a new option for a self-service variable when a user was submitting a request for a problem they were experiencing.
To go with this new option, the manager needed the incident that is created to have specific values set for specific incident fields when a user selects this new option from the variable.
For the variable, the “Type Specification” was: Continue reading “Mapping Self-Service Variables to Incidents”
Displaying List Field Type Values in Email Scripts
When trying to display values from a List field in an email script you can’t simply display the field name from the form.
Here’s my specific work example:
I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.
This List type field references a custom table that has a single custom field called size (see Figure 1).
Continue reading “ServiceNow List Field Type: Displaying Values in Email Notifications”
Join me in my journey to create a Service Portal for the Payroll department within my company to manage requests. My goal is to chronicle this entire process so I can reference it later for future Service Portals and so you can also use it as a guide for developing your Service Portal.
With every new software application the beginning is diving directly into coding … so here we go.
Ummm, wait a minute Rick. You code first? How do you know what the heck to code?
Continue reading “Service Portal Journey Day 1”
One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to have this ability and I have resorted to using a series of checkboxes (true/false field type) as my alternative. I don’t like it, but it serves the purpose. Slushbuckets are only available for catalog items and record producers so I don’t have those available.
What’s a developer to do then?
Continue reading “Multi-Select Dropdowns in ServiceNow Don’t Exist – Here’s an Alternative”
You can’t have annotations in a Service Portal form!!
Hold on there pardner…I’ll show you a hack to allow annotation-like fields in a Service Portal form. (It’s gonna be awesome).
Goes something like this: Continue reading “Annotations in Service Portal Pages?”
I discovered today that the problem with this technique is the first solution I found was not the optimal solution. Fortunately I happened across a TechNow Video that enlightened me on the best way.
In this case, I am trying to get a single user record from the sys_user table. Once I get the record I then use the person’s user_name from the user object to search for a record in a custom table. So here’s the inefficient way I was doing it (not efficient way in orange highlight):
var person = new GlideRecord(‘sys_user’);
Continue reading “Using GlideRecord to get One Record”