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Operation: SN-101

hacks, tips, tricks and shenanigans for ServiceNow developers

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Month: January 2018

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Business Rule Self-Service Variable Mapping Variables

Mapping Self-Service Variables to Incidents

29 January 201818 February 2018 Rick

So here’s a request we had today. The service desk manager needed a new option for a self-service variable when a user was submitting a

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Email Notifications Email Scripting GlideRecord Javascript List Field Type

ServiceNow List Field Type: Displaying Values in Email Notifications

22 January 201825 March 2018 Rick

Displaying List Field Type Values in Email Scripts When trying to display values from a List field in an email script you can’t simply display

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Content Management System Multi-Select Dropdown Service Portal

Multi-Select Dropdowns in ServiceNow Don’t Exist – Here’s an Alternative

14 January 201818 February 2018 Rick

One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to

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Annotations Hacks Service Portal

Annotations in Service Portal Pages?

13 January 201820 September 2021 Rick

You can’t have annotations in a Service Portal form!! Hold on there pardner…I’ll show you a hack to allow annotation-like fields in a Service Portal

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Client Script GlideRecord Javascript

Using GlideRecord to get One Record

13 January 201818 February 2018 Rick

One of the coolest capabilities of ServiceNow is using Javascript to access database records. This is done using the GlideRecord() object. If you’re like Rick,

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Recent Posts

  • Let’s Create a Banner on a Normal ServiceNow Form
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  • Organizing your ServiceNow System Properties
  • Hiding the Currency Field Edit Icon
  • What the heck is a Script Include and Why Would I Want One?

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