Author: Rick

When “All” are NOT Welcome–Getting Rid of that Pesky “All” Option on Dashboard Interactive Filters

What’s the goal here? Hiding the “All” option in a dashboard’s Interactive Filter. Disclaimer: If you use this solution you do so at your own risk. We’ve all heard the warnings about DOM manipulation and the DOM we muck with here is very convoluted — so enter and use at your own risk. Background:In a

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Author: Rick

Synch Active Directory Users’ Status with ServiceNow Users – With Efficiency and Pizzazz

I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We have never synched our ServiceNow users’ statuses (active/locked out) with the associated status in active directory. This rarely came up until I was asked to create a unique notification report

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Author: Rick

Author: Rick

ServiceNow List Field Type: Displaying Values in Email Notifications

Displaying List Field Type Values in Email Scripts When trying to display values from a List field in an email script you can’t simply display the field name from the form. Here’s my specific work example: I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.

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Author: Rick

Author: Rick

Multi-Select Dropdowns in ServiceNow Don’t Exist – Here’s an Alternative

One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to have this ability and I have resorted to using a series of checkboxes (true/false field type) as my alternative. I don’t like it, but it serves the purpose. Slushbuckets are

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Author: Rick

Author: Rick