I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We have never synched our ServiceNow users’ statuses (active/locked out) with the associated status in active directory. This rarely came up until I was asked to create a unique notification report
So here’s a request we had today. The service desk manager needed a new option for a self-service variable when a user was submitting a request for a problem they were experiencing. To go with this new option, the manager needed the incident that is created to have specific values set for specific incident fields
Displaying List Field Type Values in Email Scripts When trying to display values from a List field in an email script you can’t simply display the field name from the form. Here’s my specific work example: I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.
Join me in my journey to create a Service Portal for the Payroll department within my company to manage requests. My goal is to chronicle this entire process so I can reference it later for future Service Portals and so you can also use it as a guide for developing your Service Portal. With every
One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to have this ability and I have resorted to using a series of checkboxes (true/false field type) as my alternative. I don’t like it, but it serves the purpose. Slushbuckets are
You can’t have annotations in a Service Portal form!! Hold on there pardner…I’ll show you a hack to allow annotation-like fields in a Service Portal form. (It’s gonna be awesome). Goes something like this: