Author: Rick

Synch Active Directory Users’ Status with ServiceNow Users – With Efficiency and Pizzazz

I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We have never synched our ServiceNow users’ statuses (active/locked out) with the associated status in active directory. This rarely came up until I was asked to create a unique notification report

Continue Reading…

Author: Rick

Author: Rick

ServiceNow List Field Type: Displaying Values in Email Notifications

Displaying List Field Type Values in Email Scripts When trying to display values from a List field in an email script you can’t simply display the field name from the form. Here’s my specific work example: I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.

Continue Reading…

Author: Rick

Author: Rick

Multi-Select Dropdowns in ServiceNow Don’t Exist – Here’s an Alternative

One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to have this ability and I have resorted to using a series of checkboxes (true/false field type) as my alternative. I don’t like it, but it serves the purpose. Slushbuckets are

Continue Reading…

Author: Rick

Author: Rick