Synch Active Directory Users’ Status with ServiceNow Users – With Efficiency and Pizzazz

I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We have never synched our ServiceNow users’ statuses (active/locked out) with the associated status in active directory. This rarely came up until I was asked to create a unique notification report for HR that required the knowledge if a user was active or not. This is my saga to find a way to ensure the users’ statuses in ServiceNow matched their status in active directory.

The back story (Note this was all done in our dev environment using an update set first [just in case you imagined I was doing this the fast way – directly in production.]):

Continue reading “Synch Active Directory Users’ Status with ServiceNow Users – With Efficiency and Pizzazz”

ServiceNow List Field Type: Displaying Values in Email Notifications

Displaying List Field Type Values in Email Scripts

When trying to display values from a List field in an email script you can’t simply display the field name from the form.

Here’s my specific work example:

I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.

This List type field references a custom table that has a single custom field called size (see Figure 1).

Continue reading “ServiceNow List Field Type: Displaying Values in Email Notifications”