I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We have never synched our ServiceNow users’ statuses (active/locked out) with the associated status in active directory. This rarely came up until I was asked to create a unique notification report
Displaying List Field Type Values in Email Scripts When trying to display values from a List field in an email script you can’t simply display the field name from the form. Here’s my specific work example: I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.
Join me in my journey to create a Service Portal for the Payroll department within my company to manage requests. My goal is to chronicle this entire process so I can reference it later for future Service Portals and so you can also use it as a guide for developing your Service Portal. With every
One thing that I find challenging in creating ServiceNow forms is the absence of multi-select dropdowns. There have been many times a customer needed to have this ability and I have resorted to using a series of checkboxes (true/false field type) as my alternative. I don’t like it, but it serves the purpose. Slushbuckets are
You can’t have annotations in a Service Portal form!! Hold on there pardner…I’ll show you a hack to allow annotation-like fields in a Service Portal form. (It’s gonna be awesome). Goes something like this: