Tag: GlideRecord

Synch Active Directory Users’ Status with ServiceNow Users – With Efficiency and Pizzazz

I found something peculiar with the way our LDAP user import was set up (or at least I felt it was a bit peculiar). We have never synched our ServiceNow users’ statuses (active/locked out) with the associated status in active directory. This rarely came up until I was asked to create a unique notification report

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Tag: GlideRecord

ServiceNow List Field Type: Displaying Values in Email Notifications

Displaying List Field Type Values in Email Scripts When trying to display values from a List field in an email script you can’t simply display the field name from the form. Here’s my specific work example: I created a List field type called “Sizes Needed” (u_sizes_needed) in a form used to submit a marketing request.

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